The latest results from the Icelandic Customer Satisfaction Index show that customer satisfaction with HS Orka has increased significantly year‑on‑year. HS Orka is the only electricity supplier in the survey to record a statistically significant rise from the previous year and now ranks second among electricity providers. This is an especially positive outcome given the challenging external conditions the company faced last year.

The Icelandic Customer Satisfaction Index is an independent and standardized measurement that enables companies to monitor changes in customer satisfaction over time and compare their performance with key competitors.

Improved Solutions for Customers

The operating environment for energy companies has been demanding in recent years, and market changes have had a substantial impact on both service delivery and customer communication. During this period, HS Orka has focused on improving solutions for customers — including clearer tariffs, increased flexibility, and new options that make it easier for customers to manage their electricity use.

Professional and Measured Response

HS Orka has played an important role in responding to natural disasters and volcanic activity on the Reykjanes Peninsula over the past two years. The company has emphasized responsible communication, safety, and continuity of service. Professional and measured responses in such circumstances are vital for maintaining customer trust and a positive service experience.

Reflects Staff Dedication and Service Mindset

HS Orka believes that the results of the Customer Satisfaction Index reflect the collective efforts of its employees and the ambition to continuously develop services and digital experiences in line with customer needs. The results also serve as motivation for ongoing improvements and future development. The company’s rebranding, introduced at the end of last year, is part of this journey.